We know buying online can get pretty tough - so we’ve made our return and exchange process as seamless as possible for you.
We offer one free return or exchange* for orders within Canada.

 Holiday Return & Exchange Policy

Starting December 1^st any gift(s) purchased have until January 15th for store-credit or exchange with a valid receipt. All gift returns are eligible for a store credit or exchange only on regular priced merchandise. All items must be returned in its original condition unworn, unwashed and with the tags attached. Refunds can only be processed back to the original payment method. Items that are marked as final sale are yours to keep and cannot be returned or exchanged.

Return & Exchange
You'll have 30 days from the ship date for online purchases for all regular priced merchandise. Any items marked as final sale are not eligible for returns of any kind.

Flwd Humn. reserves the right to refuse any refunds that are not deemed re-sellable and may be returned to sender. 

Washing item(s) will void the return policy and we will no longer be able to accept the item as a return.

Refunds must be accompanied by a valid receipt and will be processed back to the original form of payment.  Please note that for all returns and exchanges, shipping and handling costs will not be refunded.

Gift cards are final sale and cannot be returned or exchanged unless required by law. Gift cards do not contain an expiration date and can be used at any time.

*Free returns or exchanges means that we'll cover the cost of one of your orders and the item(s) coming back to us - no waiting in line at the post office to buy postage! If you are returning item(s) for a refund for store credit - the shipping charges you incurred at the time of your order will not be refunded since this was the cost to ship it out to you originally.

Peace Collective offers one free return to orders that have been shipped within Canada. Any additional returns or exchanges are subject to an $8.00 return fee.

RETURN INSTRUCTIONS
Online Orders
1. Head over to our Returns Portal and enter your order number along with the e-mail address associated with the order.

2. Select the items and the reason why you're looking to return.
3. Click Return Items.
4. You will then receive an email containing the prepaid label. Be sure to return the package within the 30 day window (30 days from the ship date)

Please allow 7-14 business days for your return to be processed. Please note that shipping and handling charges will not be refunded.

*Only orders placed within Canada and the US are eligible for free returns. Orders placed and shipped outside of Canada and US will be responsible for postage return.

DAMAGED ITEMS
If you've received an item in a damaged state caused by a manufacturer defect, please e-mail our support team at support@flwdhumn.com within 14 days of the delivery date and we'll help you out there. Please be sure to include images of the defect and a brief description. Please note that removing the tags and/or washing the item will void the return policy and the damage policy.